Refund / Cancellation Policy
Refunds, cancellations, event changes, and support
This page explains the baseline approach to cancellations, event changes, and refunds before final jurisdiction-specific legal review.
Event cancellation
If an event is cancelled, BiletiRu/Efora will provide instructions regarding refunds, rescheduling, credits, or replacement tickets where applicable.
Event changes
Date, time, venue, artist lineup, seating, or operational changes are handled according to event-specific terms and applicable requirements.
Refund review
Refund eligibility may depend on event status, promoter policy, processor rules, chargeback/dispute status, and local consumer-protection rules.
Contact
For help, include the order key, event name, and buyer email.