Customer Ticketing Terms

For Ticket Customers

Customer terms cover ticket orders, QR tickets issued after payment, venue entry requirements, event changes, cancellations, applicable refunds, and buyer account access.

Ticket orders and issued tickets

A ticket order is not an issued ticket until payment is confirmed. If payment is not completed, no ticket is issued.

Event changes and jurisdiction requirements

Events may have country, state, provincial, local, venue, age, accessibility, identity, tax, consumer-protection, or refund requirements. Additional jurisdiction-specific notices may be linked in the footer.

Support

Customers should use the account dashboard or BiletiRu support links for order, QR ticket, and event-specific questions.

This page is a product/legal placeholder foundation and should be reviewed by qualified counsel before full commercial launch in each operating jurisdiction.